Privacy Policy

Last updated: 04/04/2025

Welcome to our online store. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

1. Information We Collect

When you place an order or use our website, we may collect the following information:

• Full name
• Phone number
• Email address (optional)
• Shipping address
• Order details (products, quantity, price)
• Payment information (processed via third-party providers)

2. How We Use Your Information

We use your data only for:

• Processing and delivering your orders
• Contacting you regarding your order
• Improving our services and customer experience
• Preventing fraud or misuse

3. Payment Methods

We offer the following payment options:

• Cash on Delivery (COD) – Payment is made in cash upon delivery
• Online Payments via TEB Bank – Payments are securely processed through TEB Bank Kosovo

We do not store or have access to your card details. All card payments are handled securely by the payment provider.

4. Sharing Your Information

We may share your data only with:

• Delivery/courier services (for shipping your order)
• Payment providers (TEB Bank)

We do not sell or share your personal data with third parties for marketing purposes.

5. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Data Retention

We keep your data only as long as necessary to:

• Complete your order
• Fulfill legal or accounting requirements

7. Your Rights

According to applicable laws (including GDPR where applicable), you have the right to:

• Request access to your personal data
• Request correction or deletion
• Object to data processing

To exercise your rights, contact us at: info@siestacomfort.com

8. Cookies

Our website may use cookies to:

• Improve user experience
• Analyze website traffic

You can disable cookies in your browser settings.

9. Third-Party Services

Our website may use third-party services (such as payment gateways or analytics tools). These services have their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• Email: info@siestacomfort.com
• Phone: 0800 88880